Quality Assurance - We build every playhouse like it was our own 
Having kids of our own, quality and safety are two very important issues to us. When our customers are happy, we're happy. And when our customers are unhappy, we're miserable. We stand behind our product and provide a two-year warrantee. As long as you are the original owner and your playhouse has been subjected to "normal" wear and tear, we will quickly furnish you replacement parts during the warranty period. Installation of those parts, of course, is up to you.
All playhouses are handcrafted and hand-painted for the ultimate in quality and appeal. Each playhouse is built by hand, using traditional 2 x 4 construction. Then the structure is securely joined and assembled with nails, screws and bolts. Each house has a solid pressure-treated base foundation so it will last through years of endless dress-up, tea parties and action play!
When you're ready to order your playhouse, simply use your American Express, Discover Card, Mastercard, Visa, or send us a personal check. Orders can be canceled up to 48 hours after order. Because all of our playhouses are custom built, we cannot cancel orders once the production process has begun.
All purchases include shipping insurance at no additional cost – this covers loss and damage during shipping. All of our orders are carefully packaged in order to guard against damage. If you do receive a package that has been damaged during shipping, you must refuse the shipment in order for us to supply replacement parts or start the refund process. Please contact us the day the shipment is denied.
Refunds and Returns
Because all orders are considered custom, our standard policy is that all sales are final. Kids Crooked House does not generally accept returns unless there was a defect in workmanship and/or manufacturing or there was damage during shipping. Most of these issues can be resolved by sending a replacement piece at our expense.
We have always been dedicated to our valued customers. If you have any questions regarding a product you purchased from Kids Crooked House, please contact our customer service department at 1-888-447-5446 during normal business hours which are M-F from 9am – 5pm (EST).
Liability
We assume no liability after the playhouse has been delivered to your site. The purchaser is responsible for choosing a structure and accessories appropriate for the developmental levels of the children who will use them. Routine inspections, preventive maintenance and play supervision are all the responsibility of the homeowner to ensure a play environment that is free of hazard or injury.
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